The Boileau Road Surgery

The Boileau Road Surgery 2023-10-11 Person 0 5 0

I had an appointment on Tuesday 10th October at 2.30pn. The appointment was cancelled because e the doctor was off sick. I was told (in the text) to call at 11am to rebook. When I called at 11am there was a prerecorded message saying no more calls could be put in the queue and I had to call back. I tried again yesterday and again today and the phone just rang.

Called me to rebook my appointment l. I waited three Weeks for this appointment and it was cancelled and now I can’t get a new one.

The Boileau Road Surgery 2023-10-11 Person 3 5 0

I’ve had mainly bad experiences booking a telephone appointment. One morning the automated service said I was 4 th in the queue and then the surgery phone just cut off. I ended up calling 4 times to finally get through. There should AJWAYS be 2 receptionists on duty. One morning whilst waiting to see the doctor the receptionist took 10 minutes to end a phone call because the patient at the other end couldn’t understand what the receptionist saying. The receptionist was so patient and and polite throughout.

I do have an issue with ventilation. Somehow, there should be at least one window ajar because since the surgery has amalgamated with another I feel it harmful to health to sit in the waiting room with no fresh air at all; with si many people, particularly since COVID is still around. Also, people cough and again that is another reason why ventilation is so important. Perhaps the windows could be changed so that fresh air isn’t blowing directly onto the waiting patients.

The Boileau Road Surgery 2023-10-10 Person 4 5 0

Sometimes difficult to get answer to telephone

More communication with me. Not their fault they are overworked. Would just like a bit more of a chance to talk about my conditions. I think that given the constraints they work under this is not realistic

The Boileau Road Surgery 2023-10-10 Person 2 5 0

Very difficult to get an appointment and I have to wait a very long time for the phone to be answered. I usually give up and go to the surgery to make an appointment. Diagnostics take a long time to organise.

Quicker access to a GP

The Boileau Road Surgery 2023-10-10 Person 5 5 0

The surgery arranged referrals for my needs when needed,and arranged flu jab when required. Doctors are friendly and co operative.

Nothing really